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News

TelOne offers free trial of online solution “Learner’s tab” during COVID-19 lockdown

TelOne is offering a free trial of its online learning solution, the Learner’s tab to allow students to continue with their studies in light of the current Coronavirus outbreak (COVID – 19).

TelOne Launches Digital Education Platform

TelOne has launched a digital education platform called the Learners Tab which is a learner-oriented interactive digital education platform which can be accessed online or offline by students.

TelOne DEOD Announces First Local Zimbabwean Catalogue On Streaming Service

TelOne is pleased to announce the first local content catalogue on the DEOD (Digital Entertainment on Demand) platform which was launched in October last year. TelOne DEOD committed at launch that in addition to its base offering of international subscription and rental movie and series content, the addition of local Zimbabwean content was a strategic imperative. Fast forward five months, 20,000 subscribers and several local industry interactions later; the first set of local content on the service is now available.

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Questions and Answers

TelOne is currently going through a network modernization project under which the company is migrating all its services to new digital technology from the previous legacy technology. This migration has been called the ‘Era of Convergence’. The migration will usher in new capabilities that will allow customers to enjoy more modern services from TelOne. The exciting range of services include enhanced crystal clear voice, faster internet speeds, Internet TV, Interactive Voice Response Services, video and tele-conferencing, toll free services as well as prepaid voice. The migration is resulting in changes in the area codes as well as individual telephone numbers

By applying for the service through TelOne. Application forms are available on this website.

Prepaid Billing means that TelOne landlines are now paid in advance before user can make calls. Prepaid voice recharge vouchers are available at TelOne Client Service Centres, TM Pick n Pay, OK, Bon Marche, Choppies, GetCash and NetOne shops nationwide in $5, $10, $20 and $100 denominations. To recharge Dial 216 on your TelOne Landline and follow the simple voice prompts; 1. Press 1 for Account Recharge 2. Press 2 for Balance Enquiry 3. Press 3 for Validity period You can also recharge through the TelOne self-service portal http://selfservice.telone.co.zw/

Visit our self-service portal on: https://selfservice.telone.co.zw/ and click on Login. Username: Telephone number Password: Can be retrieved on the initial receipt from TelOne when the application for service was done or alternatively from any Telone Client service centre.

Residential and Corporate customers can contact our 24 hour Contact Centre on our Tollfree number 950 from any TelOne landline, or 024 2700950 from any other network, via whatsapp platform on 0718700950 and email: clientservices@telone.co.zw You can also live chat with our support agents via the website www.telone.co.zw Corporates can also get hold of the Corporate Support Team on: (024) 2798111 • Ray Konje ext 2843 • Innocent Mafukidze ext 2021 • Tichaona Manjengwa ext 2845 • Tinashe Chiroodza ext 2844 OR the Direct Line 0242790101

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