Latest News & Publications

TelOne attends the inagural Nursery Management Inmates Training Graduation Ceremony at Zimbabwe Prisons and Correctional Service Chikurubi Farm Prison

The programme equipped graduands with knowledge and skills that will be useful as the inmates re-integrate into society after serving their respective sentences.

T

Get in touch

Send us a message and we will get back to you as soon as possible

Mail Image

Questions and Answers

<p>Yes, bills are supposed to be paid monthly. Sometimes delivery challenges cause delays in bills reaching you on time. You can also visit any Client Service Centre near you. Ensure we have your email address for online delivery monthly.</p>

<p>For technical support, billing or enquiries please call our 24-hour Contact Centre on toll free (from landlines) 950 and (024) 2700950 from other networks.</p>

<ul><li>The WiFi password be constantly changed.</li><li>The SSID be restricted from broadcasting ( select the hide broadcast option on WIFI configuration settings) hence the customer will then log on to their WiFi as and when they desire, this also eliminates the possibility of other people logging into the customer’s account.</li><li>The ADSL modem be switched off when not in use or when living the premises.</li><li>A final solution if all other options fail would be to opt for an unlimited package or upgrade to next available package</li></ul>

<p>Yes, you can. On your next recharge, simply pay for the package you wish to migrate to.</p>

<p>The features that we have are: voicemail, caller ID, call on hold, conference call and call transfer.</p>