Latest News & Publications
TelOne launches a Vehicle Tracking System- Teltrack
TelOne has launched a vehicle tracking and fleet management system dubbed TelTrack. This comes as the company continues to innovate and explore ways of delivering its mandate and vision of facilitating a digitally enabled society by 2023.
Accolades
Awards granted as a special honour or as an acknowledgement of merit
2022 Best National Jingle / Radio Advert of the Year
Marketers Association of Zimbabwe
2022 Winner ISP Sector Superbrand
Marketers Association of Zimbabwe
2022 2nd Runner Up Award ISP Sector
Contact Centre Association of Zimbabwe (CCAZ)
2018 Best Corporate Governance Practices in State-owned Enterprises and Parastatals
Institute of Chartered Secretaries and Adminstrators in ZimbabweMore accolades
Questions and Answers
TelOne is currently going through a network modernization project under which the company is migrating all its services to new digital technology from the previous legacy technology. This migration has been called the ‘Era of Convergence’. The migration will usher in new capabilities that will allow customers to enjoy more modern services from TelOne. The exciting range of services include enhanced crystal clear voice, faster internet speeds, Internet TV, Interactive Voice Response Services, video and tele-conferencing, toll free services as well as prepaid voice. The migration is resulting in changes in the area codes as well as individual telephone numbers
<p>Residential and Corporate customers can contact our 24 hour Contact Centre on our Tollfree number 950 from any TelOne landline, or 024 2700950 from any other network, via whatsapp platform on 0719700951 and email: clientservices@telone.co.zw </p><ul><li>You can also live chat with our support agents via the website www.telone.co.zw </li><li>Corporates can also get hold of the Corporate Support Team on: (024) 2798111 • Ray Konje ext 2843, 2021, 2845, 2844 OR the Direct Line 0242790101</li></ul>
Prepaid Billing means that TelOne landlines are now paid in advance before user can make calls. Prepaid voice recharge vouchers are available at TelOne Client Service Centres, TM Pick n Pay, OK, Bon Marche, Choppies, GetCash and NetOne shops nationwide in $5, $10, $20 and $100 denominations. To recharge Dial 216 on your TelOne Landline and follow the simple voice prompts; 1. Press 1 for Account Recharge 2. Press 2 for Balance Enquiry 3. Press 3 for Validity period You can also recharge through the TelOne self-service portal http://selfservice.telone.co.zw/
Visit our self-service portal on: https://selfservice.telone.co.zw/ and click on Login. Username: Telephone number Password: Can be retrieved on the initial receipt from TelOne when the application for service was done or alternatively from any Telone Client service centre.
By applying for the service through TelOne. Application forms are available on this website.