Latest News & Publications
Appointment of Chief Executive Officer
Eng. Lawrence Nkala who has been in an acting capacity since December 2022, has been confirmed as the Substantive Chief Executive Officer bringing with him a wealth of experience in telco business strategy, network and digital transformation.
TelOne introduce Promotional Bundles
Get up to Double your data with our exciting Promotional Bundles.
TelOne escalates VoIP rollout
One of the country’s biggest telecommunications firms, TelOne, has intensified the provision of its ...
Accolades
Awards granted as a special honour or as an acknowledgement of merit
2023 Best Zimbabwean exhibit: ICT - Bronze Medal Award
Zimbabwe International Trade Fair Company
2023 Overall Winner in the Internet Service Providers Sector
Marketers Association of Zimbabwe
2023 2nd Runner Up in the Telecommunications Sector
Marketors Associaltion of ZImbabwe
2022 2nd Runner Up in Telecommunications Sector Superbrand
Marketers Association of ZimbabweMore accolades
Questions and Answers
<p>For technical support, billing or enquiries please call our 24-hour Contact Centre on toll free (from landlines) 950 and (024) 2700950 from other networks.</p>
<p>Yes, bills are supposed to be paid monthly. Sometimes delivery challenges cause delays in bills reaching you on time. You can also visit any Client Service Centre near you. Ensure we have your email address for online delivery monthly.</p>
<ul><li>The WiFi password be constantly changed.</li><li>The SSID be restricted from broadcasting ( select the hide broadcast option on WIFI configuration settings) hence the customer will then log on to their WiFi as and when they desire, this also eliminates the possibility of other people logging into the customer’s account.</li><li>The ADSL modem be switched off when not in use or when living the premises.</li><li>A final solution if all other options fail would be to opt for an unlimited package or upgrade to next available package</li></ul>
<p>The features that we have are: voicemail, caller ID, call on hold, conference call and call transfer.</p>
<p>Yes, you can. On your next recharge, simply pay for the package you wish to migrate to.</p>