In today’s fast-paced environment businesses and other large organizations require continuous connections in order to function effectively. There is need for 24 hour reliable and efficient connectivity to run applications, online transactions, and backup and update systems. TelOne’s Corporate Service Support Unit (TCSSU) gives an all-round technical support to ensure that our corporate clients experience limited or no downtime. We give immediate resolutions to any disruption in service to avoid any negative impact on your business.
Services offered by Technical Corporate Service Support Unit
The Department offers the following to corporate clients:
- Carry out customer care network performance checks with clients.
- Proactively monitor and recommend creation of self-healing rings for high value corporate clients’ network where possible and ensure an uptime of 99.95%.
- Offer online technical support to corporate clients as required from time to time.
- Assist corporates on network design, configuration and optimisation on already deployed networks.
- Give technical support to Corporate Sales as and when required.
- Offer after service support to new corporate solutions .
Technical Corporate Service Support Unit Team
Contact the TEAM on: (024) 2798111
- Ray Konje ext 2843
- Innocent Mafukidze ext 2021
- Tichaona Manjengwa ext 2845
- Tinashe Chiroodza ext 2844
- Charity Chigwada ext 2833
OR the Direct Line (024) 2790101