FAQ - Residential

Yes, you keep the same telephone number. ADSL Broadband uses same line as your existing landline.
Yes you can. On the ADSL Broadband platform you can upgrade or downgrade to any package of your choice. On your next recharge, simply pay for the package you wish to migrate to.
You can recharge from the comfort of your home by visiting: http://www.telpay.co.zw/ or you can visit any one of our distributors nationwide (OK, Bon Marche and CBZ.
For technical support, billing or enquiries please call our 24 hour Contact Centre on toll free (from landlines) 950 and (04) 700950 from other networks.
This means your ADSL Broadband data package has been exhausted. Simply top-up your ADSL Broadband and start to email, browse, chat, play and watch using TelOne ADSL Broadband.
The ADSL Broadband service offers speeds that are pegged up to a certain threshold which may vary depending on the time of day that one is browsing. Normally clients will experience higher browsing speeds during off-peak hours.