Dial●One Value-added services:

Important numbers

  • Time - dial 960
  • Fire - dial 993
  • Ambulance - dial 994
  • MARS Emergency Line - (04)771221 or 0712 600002
  • Police - dial 995
  • General emergency - dial 999 (112)
  • Childline - dial 961 or (04) 701111
  • NetOne Cellular Access Codes - 071
  • Telecel Cellular Access Codes - 073
  • Econet Cellular Access Codes - 077

 

Important numbers

  • National Directory Enquiries - 962
  • International Directory Enquiries - 965
  • International Trunk Booking - 966
  • Trunk Booking - 967
  • Trunk Enquiries - 968
  • Trunk Call Booking - 969
  • Fault report (telephone) - 950
  • Fault report (telex) - 952
  • Fault report (data) - 953

Speed dialling

Allows a customer to assign short codes (2-digits) for speedy dialling of selected numbers.
How to use:
  • To register, dial *51* (Selected 2 digit code) (Selected Number) #.
  • To use, dial * (Selected 2 digit code).
  • To cancel, dial #50 * 15#.

Call diversion

Allows a customer to automatically transfer calls to another number.
How to use:
  • To register, dial *21* (Selected Number) #.
  • To cancel, dial #20#.
  • N.B. For calls diverted to cellphones, the applicable landline to cellphone call rate will be charged.

Call transfer on busy

Allows a customer to forward all incoming calls when the line is busy.
How to use:
  • To register, dial *68* (Selected Number) #.
  • To cancel, dial #67#.

Call transfer on ring time out

Allows calls to be automatically transferred to a selected number if the customer does not answer an incoming call within a specified period.
How to use:
  • To register, dial *61* (Selected Number) #.
  • To cancel, dial #60#.

Do not disturb

Callers to the number will receive either a special tone or a recorded message.
How to use:
  • To register, dial *71#.
  • To cancel, dial #70#.

Absent customer

Callers to the number will receive either a special tone or a recorded message.
How to use:
  • To register, dial *26#.
  • To cancel, dial #25#.

Hotline/Timed hotline

Callers to the number will receive either a special tone or a recorded message.
How to use:
  • To register, dial *71#.
  • To cancel, dial #70#.

Conference call/Three way call

Allows a customer to make calls to two other numbers; and establish a common speech connection.
How to use:
  • Dial to obtain the 1st number.
  • Press the hookflash (receiver hook) and dial the 2nd number.
  • Press the hookflash (receiver hook) and dial *3 to enable three-way conversation.

Wake up/Alarm calls

This allows customers to program their telephone to ring at a certain time. There will be a pre-recorded wake-up message
How to use:
  • To register, dial *56HHMM(time of call)#.
  • To cancel, dial #55#.

Call waiting

Callers to the number will receive either a special tone or a recorded message.
How to use:
  • To register, dial *44#. An engaged customer will hear a call waiting indication. The customer has three options:
    • To ignore the incoming call.
    • To clear the current call by replacing the receiver thus allowing incoming calls through.
    • To hold current call and attend to incoming call
      • To accept the incoming call: Tap hook receiver once.
      • To resume to previous call: Tap hook receiver again.
  • To cancel, dial #43#.
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