World Telecommunication and Information Society Day is a global event celebrated annually on the 17th of May and this year’s celebrations in Zimbabwe will be held on 02 June 2017 at Dingumuzi Stadium in Plumtree.
Girls engage with a TelOne female Engineer during the Girls in ICT celebrations in Figtree
The marriage between TelOne and the dormitory town of Chitungwiza which has continued to grow from strength to strength over the years has been given a boost by the modernisation project being implemented by TelOne.
The Deputy Minister of ICT, Postal and Couriuer Services last week conducted a ground breaking ceremony for the TelOne Bulawayo-Beitbridge Backbone Fibre Project at Esigodini, Umzingwane.
TelOne recently officially opened a state of the art Client Service Centre in Bulawayo. The launch of the client centre is part of the continuous efforts by TelOne to improve customer experience through enhanced modern touch points, enhanced convenience and reduced effort for customers as we make them the centre of the business.
TelOne has donated 100 bins to Beitbridge Municipality as part of its Corporate Social Investment (CSI) initiatives for the year 2016-2017. Beitbridge is the sixth stop after Harare, Bulawayo, Mutare, Nyanga and Masvingo under the TelOne Provide-A-Bin campaign across the country.
Renowned International Customer Service guru John Tschohl held a two day seminar on delivering exceptional service from the 28th to the 29th of March 2017. The seminar saw participants from across industry taking part. About 200 delegates attended the seminar and the challenge was posed on all participants to develop and maintain a service culture.
TelOne has launched a $4million TelOne Data Centre which is a sub-project of the National Broadband (NBB) Project under the $98 million China Exim Bank facility. TelOne is in the process of transforming its business model from a fixed landline provider to a broadband-based business.
We are in the process of upgrading our exchanges, taking place in phases resulting in the modification of area codes and landline numbers across the country with the aim to provide world class communication and ensuring that you get more from your landline.
Friday 10 March is Blue Friday for TelOne where all members of staff will be wearing fun and fabulous blue attire.
TelOne has declared March as its customer service month. The programme is in its second year running having started in 2016. The Customer Service Month, running under the theme “Our Clients; My Business” is a month long customer experience improvement drive.
Across the business, management and staff have come together to develop a further service promise to augment the specific pledges in the TelOne Client Service Charter proudly signing to the commitments at branch level.
Our Promise to clients