About Us

WHO WE ARE

At TelOne, our business is connecting people and businesses together. We are passionate about making long lasting and meaningful connections through our voice, broadband and data transfer services. We offer fast, affordable and reliable telecommunication services to people, homes, businesses, educational institutions and Government departments all over Zimbabwe. 

We deliver excellent customer service through responsiveness and constantly bringing new innovations that enable even better connections. 

Having realised that our customers’ communication needs are evolving and to cater for each segment’s unique needs, we have transformed our business into a world-class Fixed Mobile Converged (FMC) communication service provider with two distinct divisions to better service each market segment. 

The Infrastructure and Wholesale Division wholesales products and services to telecommunications operators, Internet service providers and resellers while the Retail Division offers a broad range of services to the Corporates, Government, SME and Household market segments. The services available include Voice, Internet and Data and these are supported by a 24-hour Call Centre. 

TelOne has the widest network coverage in Zimbabwe anchored on its robust backbone infrastructure, fibre, satellite and traditional copper, which has seen connectivity in every corner of Zimbabwe becoming a reality. We have been able to deliver high internet bandwidth to the ordinary Zimbabwean at the lowest prices due to our shareholding in the West Indian Ocean Cable Company (WIOCC), which has a major stake in the East African Submarine System (EASSy) cable as well as West Africa Cable System (WACS). 

The company boasts of the TelOne Centre for Learning (TCFL) which nurtures creativity, innovation, new ways of working, interacting and learning to support modern ICT and business dynamics.

What do we offer?

We offer our customers a memorable experience anchored on teamwork, innovation, excellence and accountability as our core values. We are a continuously learning company and have recast our foundation on dynamism and agility. 

Our dedicated team is at your service. TelOne has redefined its service culture offering superior service to our customers. Through the fusion of young dynamic employees and the valued experience of the older team members, we have managed to drive the client focus thrust through continuous engagement and orientation. Our teams continue to be exposed to international platforms to enhance learning, exposure and implementation of new ideas to ensure that we bring the best to our customers.  

We offer the widest coverage and lowest prices. As the pioneer in fibre deployment, TelOne offers one of the widest fibre networks in the country and through our shareholding in the EASSY undersea cable we have been able to offer connectivity at the lowest prices on the market. As we move to be a fully Fixed Mobile Converged company, TelOne is improving connectivity choices for all Zimbabweans including through offering wholesale service to enterprise customers.

We promote economic growth. Individuals and enterprises across the board continue to rely on TelOne connectivity solutions for information, access to markets and business interactions. TelOne connectivity across the country has improved access to information thus supporting the government drive to improve quality of life and the country’s productivity and economic competitiveness, quality health service delivery, agricultural yields, energy efficiency, and mineral beneficiation mechanisms among others.

Inspired by our stakeholders, we support communities through corporate social investments. TelOne has continued to support the development of education in Zimbabwe by providing connectivity to rural schools and supporting construction at educational institutions. We are driven by the conviction that an investment in education pays the best dividend for our society.